EIFlow Insurance Limited

 

EIFlow Insurance Limited (“EIFlow”) licensed in Gibraltar since 2012, is an insurance company regulated by the Gibraltar Financial Services Commission (“GFSC”) and the Financial Conduct Authority (“FCA”) operating under the EU’s Solvency II regime.

EIFlow benefits from a strong balance sheet and Solvency Capital Ratio (“SCR”). Annual Solvency and Financial Condition Reports (“SFCR”) are available for you to download below.

EIFlow is also part of the Quest Group of companies whose ultimate parent company is Bacchus Holdings Limited in the UK. The company operates a well-diversified portfolio of insurance and reinsurance business with a specialism in discontinued or run-off insurance and reinsurance business, and outsources its business operations to three specialist providers:

Transfer Notice

For information and any updates on the proposed transfer of insurance business from Pinnacle Insurance plc to EIFlow, under Part VII of the Financial Services and Markets Act 2000, please visit www.cardifpinnacle.com/Pinnacle-Part-VII

 

 

Policyholders with Mortgage Payment Protection Insurance or Short Term Income Protection Insurance should contact Wessex Group as follows:

General Policy Enquiries:

Email: eiflow-service@wessex-group.co.uk

Customer Services
Wessex Group
Jewry House, Jewry Street
Winchester
Hants, SO23 8RZ
United Kingdom

Tel: +44 1962 893720

Claims Enquiries:

Email: eiflow-claims@wessex-group.co.uk

Customer Services
Wessex Group
Jewry House, Jewry Street
Winchester
Hants, SO23 8RZ
United Kingdom

Tel: +44 1962 893719

EIFlow ATE: please contact as appropriate:

Live Policy Enquiries:

Email: EIFlowATE@quest-group.co.uk

Rebecca Neill
Quest Consulting (London) Ltd
52-54 Gracechurch Street
London EC3V 0EH
United Kingdom

Tel: +44 20 7015 8650

Claim Submissions and Claims Related Matters:

Email: EIFlowATEclaims@quest-group.co.uk

Chris Davis
Quest Consulting (London) Ltd
52-54 Gracechurch Street
London EC3V 0EH
United Kingdom

Tel: +44 20 7015 8650

EIFlow ex-Cardinal Re DAC: please contact as appropriate:

For Claims Submissions, Proportional Treaty Statements and any Claims Related Matters:

Email: cardinalclaims@quest-group.co.uk

David Cherry
Quest Consulting (London) Ltd
52-54 Gracechurch Street
London EC3V 0EH
United Kingdom

Tel: +44 207 015 8650

For Statements of Account, Settlement Requests and any other Accounting Matters:

Email:  cardinalfinance@quest-group.co.uk

Nicola Hunt
Quest Consulting (London) Ltd
52-54 Gracechurch Street
London EC3V 0EH
United Kingdom

Tel: +44 207 015 8650

EIFlow ex-ICAROM and ex-Groupama Transport UK: please contact as appropriate:

Email: mcummins@quest-group.co.uk

Michael Cummins
Quest Consulting (London) Ltd
52-54 Gracechurch Street
London EC3V 0EH
United Kingdom

Tel: +44 20 7015 8650

EIFlow Preserve: please contact as appropriate:

Claim Submissions and Claims Related Matters:

Email: phafner@quest-group.co.uk

Paul Hafner
Quest Consulting (London) Ltd
52-54 Gracechurch Street
London EC3V 0EH
United Kingdom

Tel: +44 20 7015 8650

 

Stakeholder information: EIFlow Solvency and Financial Condition Reports are available here:

Year Report
2023 SFCR report
2022 SFCR report
2021 SFCR report
2020 SFCR report
2019 SFCR report

 

 

 

 

 

 

 

EIFlow is regulated by:

Gibraltar Financial Services Commission
PO Box 940
Suite 3, Atlantic Suites
Gibraltar
Tel: +350 200 40283
www.fsc.gi

Registered Office

5/5 Crutchett’s Ramp
Gibraltar
GX11 1AA

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Incorporated and registered in Gibraltar. Number: 106976